TRAINWELL BOXING LTD

Terms and Conditions of Sale

Registered no. 12068240 England Registered Office: 16c Weycroft Avenue, Millway, Axminster EX13 5HU Tel no: 07362593104

1: Terms of Contract

Trainwell Boxing Ltd (the ‘Company’) sells goods via online (’goods’ refer to all goods sold online). The ‘Customer’ refers to any person, firm, company or other organisation placing an order for any goods. The placing of an order or acceptance of the goods is deemed to constitute an agreement to observe and be bound by the Terms and any concession, latitude or waiver that may be or may not have been allowed by the Company at any time shall not prevent the Company subsequently exercising its full rights under the Terms.

2: Orders and Availability of Goods

2.1 All orders should be made through our payment provider Stripe. Orders are to be made via the Company’s web-sites on-line ordering process.

2.2 The goods are offered subject to availability at the time the Company receives the Customer’s order. Out of stock goods can take 7 – 10 days to be fufilled. Special orders can take between 7 – 10 days to be fufilled. The company will make every possible effort to deliver goods within those timescales.

2.3 If the Customer cancels an order already accepted by the Seller then the Seller will refund costs laid out by the customer subject to safe return of resalable goods. Resalable goods are goods that can be resold. The seller will also pay for carriage costs to return goods. The seller is also responsible to reimburse VAT (if applicable) to the customer. (Refer 3.2) There is a maximum period of 15 days to complete refund transactions.

2.4 The Company reserve the right to change design of our goods where deemed appropriate. We will make every effort in listening to constructive feedback from our customers. 

3: Prices

3.1 Prices quoted via our online shop are subject to change without prior notice to the Customer. Unless otherwise agreed Goods will be invoiced at the price ruling at the date of each order.

3.2 Prices given by the Company do not include Value Added Tax. THIS MUST BE CHARGED BY LAW IF TRAINWELL BOXING LTD EXCEED THE EXEMPT THRESHOLD CURRENTLY SET AT £90,000 PER TRADING YEAR. By law VAT would then be charged to the Customer for all goods supplied within the UK. Goods supplied outside the UK will be subject to the appropriate International Value Added Tax rules applying to the transaction and its destination at the time of sale.

4: Carriage and Packing

4.1 Delivery dates mentioned in any acknowledgement of order or elsewhere are approximate only and are not of any contractual effect and the Seller shall not be under any liability to the Customer in respect of any failure to deliver on any particular date or dates.

4.2 Delivery shall be at the Customers premises unless otherwise agreed by the Seller. Goods are despatched by the Seller’s carrier,
the cost of which is born by the Customer. Goods despatched by special delivery of whatever kind at the Customers request are subject to a carriage surcharge. The Customer has the right to arrange for his own carrier at his expense.

4.3 The Customer is responsible to ensure acceptance of goods. If the Customer refuses or fails to take delivery of the goods the Seller cannot be held liable.

4.4 The Customer is responsible for the clearance of the goods through local customs outside of the UK and for the payment of any additional fees incurred in this process.

5: Payment Terms

All payments are processed through Stripe

6: Shortages, Damage, Returns

6.1 Shortages and damages in transit must be notified to us no later than 3 working days after receipt of the goods. We cannot accept any claims after this time.

6.2 Goods must be signed for as damaged, parcels pilfered or broken open. Generally, “not examined” will not be concise enough to claim. Non delivery of goods must be notified to us within 10 days of receipt of our invoice. Failure to adhere to these terms could jeopardise any claim with our carriers.

6.3 The Company shall be under no obligation to accept returned goods if in any way faulty including : dirty or soiled goods whereby resale  would not be possible.

6.4 In accordance with the ‘Distance Selling Regulations 2000’ the Company will fully refund the cost of any retail item purchased through its web site including the initial delivery charge if the item is returned or the Company is notified of an intent to return within 7 days of receipt of the goods.

6.5 For the avoidance of doubt the Company shall not be responsible for the acts or omissions of any carrier.

6.6 Goods returned to the Company by any carrier who has been unable to deliver to the Customer will be credited back to the customer via full refund. Goods not fit for resale will not be refunded.

6.7 Returned items are your responsibility until they reach us (this includes postal costs), so make sure they’re packed up properly and can’t get damaged on the way We highly recommend retaining all packaging until absolutely certain it is your intention to return goods.

6.8 Incorrect postal charges for returns will be reimbursed to the customer where we have made an error when calculating return costs of goods. We will be happy to confirm what that might be before you return goods to us.

6.9 As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. 

6.10 We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.

7. All artwork and logos are the property of the Company and must not be used anywhere else without express, written permission via the Company